Faq
 
General Information
SecureBackup
SecureSync
SecureBackup Desktop Software
SecureBackup for Mac
SecureBackup Mobile Application
Troubleshooting
 
General Information
 
What is SecureBackup?
What is the difference between SecureBackup and SecureSync?
How much does SecureBackup cost?
Where are my files stored?
What does unlimited storage space mean?
Do you ever limit bandwidth or transfer speeds?
How secure is SecureBackup?
Why do I need SecureBackup?
Where can I get a SecureBackup account?
Is there a free version of SecureBackup?
Can I try out SecureBackup before buying it?
How do I change from a free trial to a paid account?
Which operating systems does SecureBackup support?
Can the Desktop Software run from a FAT32 drive?
What are the minimum system requirements for SecureBackup?
 
SecureBackup
 
What makes SecureBackup special?
How do I download and install the SecureBackup software?
How do I choose which files to backup?
When does SecureBackup run?
How do I schedule a backup?
Where can I see the files I've backed up?
What happens if I delete a file from my PC?
How can I restore multiple files?
Can I get access to previous versions of files?
Can I restore deleted items?
Can I edit or delete files online in SecureBackup?
Can I upload files to SecureBackup online?
How do I remove a data from SecureBackup?
How do I add SecureSync to my account?
 
SecureSync
 
What is SecureSync?
Why should I use SecureSync?
What do you get with SecureSync that you don't get with SecureBackup?
How do I get a SecureSync drive on my PC or Mac?
Do I have to have an internet connection to use the SecureSync drive?
Why does the SecureSync drive show less space than I have in my SecureBackup account?
Where are files on my SecureSync drive actually stored?
What if I don't want SecureSync files stored on my hard drive, but want them only online?
Can I change the drive letter from L: to something else?
Can I use SecureSync on multiple computers?
Can I use SecureSync on my Linux computer?
How can I see my SecureSync files online?
Can I upload files to my SecureSync from anywhere?
Can I edit or delete files online?
How can I restore a previous version of a file?
How can I play music from my web browser?
What are applications and how can I install them?
How can I see my SecureSync files on my mobile?
Can I use FTP to access my SecureSync?
Can anyone else see files on my SecureSync?
How can I let others see my SecureSync files?
Can I stop sharing a file?
 
SecureBackup Desktop Software
 
What is the SecureBackup Desktop Software?
Is the software free?
I have SecureBackup and SecureSync, so do I need two pieces of software?
Where do I get the Desktop Software from?
How do I know when updates are available?
Which operating systems does the software support?
I connect through a proxy - how do I set that up?
What ports does the SecureBackup client use?
 
SecureBackup for Mac
 
Can I use SecureBackup on my Mac?
Is there a MAC version of SecureBackup Restore?
Why don't you support ACL's, resource forks, symlinks and extended attributes?
I've quit the SecureBackup for Mac application and the SecureSync volume icon hasn't been removed from my desktop?
Why do you ask for my Mac password when installing?
Something's not working correctly!
 
SecureBackup Mobile Apps
 
What are the SecureBackup mobile apps?
How can I access my files if I don't have an iPhone, iPad or Android?
How do I get the SecureBackup mobile apps?
What features are available in the mobile apps?
How does caching work on the mobile apps?
How do I control the speed / quality of video streaming?
What file formats do the apps support?
Will there be apps for other mobile operating systems?
 
Troubleshooting
 
I need help - what support do you provide?
I think there is a problem with my SecureBackup software, what is the first thing I should do?
 
General Information
 
What is SecureBackup?
 
SecureBackup is an online storage service, providing two innovative and powerful products:
 
SecureBackup - a very simple, secure and robust online backup solution. SecureBackup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
SecureSync - a place to put the files you use most regularly, and access them absolutely anywhere. SecureSync appears as a new drive on your PC, and you can use it just like any other drive, but your SecureSync files are also copied online and you can view or edit them from any web browser. If you install SecureSync on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.
 
When you sign up for SecureSync you can purchase SecureBackup just by itself, SecureSync is a combination of SecureBackup and SecureSync in one simple package.
 
What is the difference between SecureBackup and SecureSync?
 
SecureBackup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and SecureBackup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.
 
SecureSync is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. SecureSync will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.
 
How much does SecureBackup cost?
 
SecureBackup provides two different consumer packages - SecureBackup & SecureSync.
There are no charges for bandwidth - all of our packages come with unlimited bandwidth. We also provide unlimited online storage space - meaning that you can backup your entire PC without worrying about space. SecureSync comes with upto 2TB (2,048GB) of storage space. If you want more space in SecureSync send us request for quote.
See full pricing information here
 
Where are my files stored?
 
Your files are usually stored both on your own computer and in SecureBackup's state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.
 
We hire best data centers are in Europe and USA, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible.
 
What does unlimited storage space mean?
 
Our SecureBackup accounts offers unlimited online storage. Unlimited storage space means that you can put as much as you want on your SecureBackup without worrying about it - and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don't limit the amount you backup, nor do we limit the amount you upload or download to the SecureBackup servers (the bandwidth). You really can use SecureBackup as much as you want.
 
Do you ever limit bandwidth or transfer speeds?
 
No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centres have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.
 
How secure is SecureBackup?
 
SecureBackup is very secure. Our data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.
All of the data that you put on SecureBackup is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.
 
Why do I need SecureBackup?
 
Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.
 
Before SecureBackup you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.
 
SecureBackup gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.
 
SecureSync takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.
 
For more detail refer Why SecureBackup.
 
Where can I get a SecureBackup account?
 
Send a request us to  for 15 days free trial as well as purchase yearly subscription. Or you can contact your nearest
SecureBackup reseller. To know the location of nearest SecureBackup reseller, send us your address detail with pin code no.
 
Is there a free version of SecureBackup?
 
There is no free version of SecureBackup, but we do provide a 15 day no-obligation free trial.
 
Can I try out SecureBackup before buying it?
 
Yes - send a request us to  for 15 days free trial.
 
How do I change from a free trial to a paid account?
 
You have to deposit billing amount in our bank account detail –given on contact us page. And Send a request us to
for yearly subscription with detail of deposit amount in bank.  
 
Which operating systems does SecureBackup support?
 
The SecureBackup desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.
 
The SecureBackup web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.
 
The SecureBackup mobile portal can be used by most mobile web browsers, including Opera - just visit http://m.securebackup.co.in/ on your phone to get started.
 
Can the Desktop Software run from a FAT32 drive?
 
Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the SecureBackup Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the SecureBackup Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your SecureSync, or SecureBackup a large number of files with Backup, then the SecureBackup Desktop Software will stop syncing correctly.
 
When installing SecureBackup on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.
 
Note that this will not affect the folders that you choose to backup with SecureBackup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your SecureBackup cache is on an NTFS drive.
 
What are the minimum system requirements for SecureBackup?
 
1 GHz Intel or equivalent CPU
512 MB of RAM
Windows XP/Vista/7/Server 2003 or Later
Broadband Internet Connection
Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
The latest versions of Java and Flash.
 
SecureBackup
 
What makes SecureBackup special?
 
There are many things about SecureBackup that make it stand out from other backup solutions. Here are just a few of them:
 
Extremely easy to set up - our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you're done, you don't need to worry about it ever again.
Backs up your files as you work - you don't need to worry about leaving your computer on overnight, or your backup suddenly starting up at a set time when you're trying to do something else. You certainly don't need to remember to do anything. SecureBackup just silently backs up your files as you work, so as soon as you change a file it's instantly protected.
Stored off-site for complete safety - unlike backing up to an external drive, CD or DVD, SecureBackup copies your files to our secure servers in our carrier-grade data centres. This means that if the worst should happen- fire or theft - your data is still securely backed up in a completely different location to your PC.
Completely unlimited storage space - you can back up as much as you want with SecureBackup. You don't need to worry about your CD, DVD or backup tape being full - it will just keep backing up no matter how much you have on your PC.
Restore previous versions of files - sometimes a file is not lost or damaged, it's just been changed in a way you don't want. Maybe someone made alterations to a file and you need to restore it to a previous version. With SecureBackup you can - it stores the last 30 versions of any file, and you can download the older editions with one click.
View your backup files online from anywhere - your backups are not compressed into some obscure format or hidden in a dusty filing cabinet - they're live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!
 
How do I download and install the SecureBackup software?
 
To download the SecureBackup Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.
 
How do I choose which files to backup?
 
When you first install the SecureBackup Desktop software the welcome wizard will guide you through selecting the folders you want to backup.
 
Once SecureBackup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with SecureBackup.
 
Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the SecureBackup menu next to your clock at the top right of your screen. SecureBackup will then upload the contents of that folder in the background. In future SecureBackup will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.
 
Advanced users can easily manage all of the folders you want to backup by opening the SecureBackup Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.
 
When does SecureBackup run?
 
SecureBackup doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.
 
How do I schedule a backup?
 
SecureBackup does not currently have a scheduled backup option - it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, SecureBackup will instantly upload it without interrupting you.
 
Where can I see the files I've backed up?
 
The files that you've backed up are all available from your secure web portal. Login with your SecureBackup account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!
 
What happens if I delete a file from my PC?
 
If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.
 
How can I restore multiple files?
 
Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, SecureBackup Restore lets you browse your SecureBackup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. The installer will take you through everything you need to set up SecureBackup Restore - it only takes a few minutes!
 
Can I get access to previous versions of files?
 
Yes - SecureBackup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view its properties - you'll see a list of historical versions here and can download whichever one you want.
Alternatively, if you are using SecureBackup Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.
 
Can I restore deleted items?
 
Yes - both the SecureBackup Web Portal and SecureBackup Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".
 
Can I edit or delete files online in SecureBackup?
 
No - you can't make any changes to files from the web portal. SecureBackup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.
 
If you want to the ability to edit, move, delete or rename files online, try SecureSync - our powerful access-anywhere service.
 
Can I upload files to SecureBackup online?
 
No - you can't upload new files to SecureBackup online. SecureBackup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our SecureSync service.
 
How do I remove a data from SecureBackup?
 
You can easily delete computers from SecureBackup. Login to your SecureBackup web portal, and click on the SecureBackup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your SecureBackup list, and all files contained within it will be deleted. Note that once you've deleted a computer from SecureBackup it cannot be undone - you will not be able to access those files from your SecureBackup account, unless they are re-uploaded.
When you delete a computer from your SecureBackup account nothing will happen on your local PC - no local files will be deleted at all.
If you delete a computer from your SecureBackup web portal but decide to keep using the SecureBackup Desktop backup software on that PC then SecureBackup recommend that you run an integrity check to make sure that SecureBackup re-uploads any files that were removed. To do this, go to your SecureBackup Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - SecureBackup will rescan all of your backup folders and re-upload any deleted files.
 
How do I add SecureSync to my account?
 
You can add SecureSync to your SecureBackup account very easily. Just login to your web portal, click on Account Settings and select the "Upgrade" button.
 
SecureSync
 
What is SecureSync?
 
The SecureSync is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or directly on your PC or Mac. On your PC or Mac your SecureSync appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your SecureSync as you would with any other file on your computer.
 
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
 
Any files that you add to your SecureSync on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC's in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.
 
Why should I use SecureSync?
 
SecureSync gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime.
 
What do you get with SecureSync that you don't get with SecureBackup?
 
Synchronise files between all of your computers
FTP Access
File sharing
Online editing of your documents and pictures
An integrated music browser and player
Web playback for video files
Mobile Access
 
How do I get a SecureSync drive on my PC or Mac?
 
Once you've activated your SecureSync and SecureBackup account you will need to install the SecureBackup Desktop software on each of your computers. The Desktop Software automatically adds a new SecureSync drive to your computer. You can use this just like any other drive.
 
Do I have to have an internet connection to use the SecureSync drive?
 
You need an internet connection to set up SecureBackup - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the SecureBackup software will let you work offline. You'll still be able to access all of the files on your SecureBackup, and any changes you make will be synced up the next time you connect to the internet.
 
Why does the SecureSync drive show less space than I have in my SecureBackup account?
 
Because SecureBackup caches files on your SecureSync drive for offline access, the amount of space shown against the SecureSync drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.
 
Where are files on my SecureSync drive actually stored?
 
Your SecureSync files are all stored online. But if you've installed the SecureBackup Desktop Software, copies are also stored on your computer's local hard drive too. This allows you to access files on your SecureSync when you are offline.
 
What if I don't want SecureSync files stored on my hard drive, but want them only online?
 
If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when you computer is offline. You can also change your SecureSync settings so that you don't automatically download any files that you've added to SecureBackup from another computer. To do this, go to your SecureBackup Control Panel, select Online Files, and click "Do not keep files on my computer".
 
Can I change the drive letter from L: to something else?
 
The default installation of SecureSync will select 'L' as your drive letter. If, for some reason, 'L' is not available an alternative will be selected automatically. To manually change your drive letter:
 
Select the 'Advanced' tab in the SecureBackup Control panel
Select the 'Drive settings' tab
Choose a drive letter from the drop down list
Click 'OK'
 
Can I use SecureSync on multiple computers?
 
SecureSync can be installed on as multiple computers at no extra cost. All of your SecureSync files will be synced automatically between every computer where SecureBackup is installed.
 
Can I use SecureSync on my Linux computer?
 
Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.
 
How can I see my SecureSync files online?
 
Login to the web portal at allocatename.securebackup.co.in and select the SecureSync tab.
 
Your entire SecureSync is replicated here giving you access to all your files and folders from any web connected browser.
 
Can I upload files to my SecureSync from anywhere?
 
Your personalised web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your SecureSync wherever you may be.
 
Can I edit or delete files online?
 
Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.
 
Certain file types can be edited using the web plugins. When you view the file, a list of available web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.
 
How can I restore a previous version of a file?
 
SecureBackup keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronise the selected version of the file.
 
How can I play music from my web browser?
 
All your MP3 files will be automatically added to the SecureBackup Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.
 
What are applications and how can I install them?
 
The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.
 
We currently support the following file types:
 
Microsoft Word (.doc/ .docx)
Microsoft PowerPoint (.ppt/.pps/.pptx)
Microsoft Excel (.xls)
OpenOffice Text Document (.odt, .sxw)
OpenOffice Presentation Document (.odp, .sxi)
OpenOffice Spreadsheet (.ods, .sxc)
Plain text (.txt)
JPEG Images (.jpg)
 
You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.
 
How can I see my SecureSync files on my mobile?
 
You can access your SecureBackup account on the move by visiting m.secureBackup.co.in
 
Can I use FTP to access my SecureSync?
 
Both FTP and the SecureBackup software can be used to access files from your PC like a normal hard drive. However, the SecureBackup software is significantly faster than FTP and includes advanced features such as caching. It's also fully integrated with SecureBackup meaning, for example, you can right click on your files to share them. SecureBackup recommends using the Windows Desktop Sync software instead of FTP.
 
Can anyone else see files on my SecureSync?
 
SecureBackup uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your SecureBackup is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.
 
How can I let others see my SecureSync files?
 
You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.
 
You can also share files using the SecureBackup Desktop Software. Simply open your SecureBackup by opening My Computer and double clicking on your SecureBackup, right click on the file or folder you wish to share and select share from the menu.
 
Can I stop sharing a file?
 
To stop sharing a file or folder, right click on it and select the sharing option from the SecureBackup menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.
 
SecureBackup Desktop Software
 
What is the SecureBackup Desktop Software?
 
The SecureBackup Desktop Software makes using SecureBackup easy! If you are SecureBackup customer it works in the background to protect your precious files as you work. If you are a SecureSync customer it adds a new drive to your computer - the SecureSync drive - where you can access your SecureSync. No matter which type of SecureBackup account you have, you only need to install one piece of software on your computer - the SecureBackup Desktop Software.
 
Is the software free?
 
Absolutely. The SecureBackup desktop software comes free with any SecureBackup account.
 
I have SecureBackup and SecureSync, so do I need two pieces of software?
 
No - the SecureBackup desktop software is the same for both SecureBackup and SecureSync users, but just shows different features depending on the type of account you have. If you upgrade your account from a SecureBackup account to SecureSync account then the software will automatically display all of the SecureSync features the next time it starts.
 
Where do I get the Desktop Software from?
 
To download the latest version of the SecureBackup desktop software, simply login to your SecureBackup web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.
 
How do I know when updates are available?
 
The SecureBackup desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure.
 
Which operating systems does the software support?
 
The desktop software is currently available for Windows XP, Vista, and 7; and Mac OS X 10.6.
 
I connect through a proxy - how do I set that up?
 
boxt_xtProxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up SecureBackup, or you can go to the SecureBackup Preferences screen and set up proxies from the Advanced tab.boxt_xt
 
What ports does the SecureBackup client use?
 
The SecureBackup Desktop Software needs to be able to connect out to the SecureBackup servers on ports 50234 and 50235. If the software is having trouble connecting to SecureBackup, please ask your network administrator to open those ports.
 
SecureBackup for Mac
 
Can I use SecureBackup on my Mac?
 
Yes - the SecureBackup Desktop software is available for Mac. It works in the same way that the SecureBackup Desktop software for Windows works - backing up your files as you work, and showing your SecureSync as a new volume on your Mac.
 
Is there a Mac version of SecureBackup Restore?
 
Yes - the SecureBackup Restore app is built into the Mac software itself. No separate download is required. Simply click on the SecureBackup icon at the top right of your screen near your clock, and select Restore from Backup.
 
Why don't you support ACL's, resource forks, symlinks and extended attributes?
 
The current version is focused on document backup, so doesn't support some of the more advanced filesystem features in Mac OS. We are working to address these limitations in a future release.
 
I've quit the SecureBackup for Mac application and the SecureSync volume icon hasn't been removed from my desktop?
 
This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.
 
Why do you ask for my Mac password when installing?
 
We install two tools that run as root - so require your Mac password. 'updateld' is used to install and repair the SecureBackup for Mac software as necessary. 'finderoverlaytool' is used to insert the SecureBackup Finder badging code into the Finder.
 
Something's not working correctly!
 
If you're having trouble then our support team will be delighted to help! Please email us at support@securebackup.co.in and we'll get back to you.
 
SecureBackup Mobile Application
 
What are the SecureBackup mobile apps?
 
The SecureBackup mobile apps are a great way to access your files from your iPhone, iPad or Android. They are free to download from the Apple iTunes App Store or the Android Market. The apps let you browse your SecureBackup and SecureSync files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.
 
How can I access my files if I don't have an iPhone, iPad or Android?
 
The mobile apps are currently only available for iPad, iPhone and Android devices, but you can also access all of your files from our mobile web portal - just log in at http://m.secureBackup.co.in from any smartphone.
 
How do I get the SecureBackup mobile apps?
 
To get the SecureBackup mobile apps, just search for "SecureBackup" in the iTunes App Store or Android Market. The apps are free - all you need to use it is your SecureBackup account. Once the app has downloaded just open it and it will ask you for your email address and password to get started.
 
What features are available in the mobile apps?
 
The SecureBackup mobile apps are packed with useful features. The top features include:
 
Browse your backups, SecureSync or files that others have shared with you.
View Office, iWorks, RTF or PDF documents anywhere
View photos and create slideshows
Stream all of your music, and browse it by Album, Artist, Genre or Year - even if the music isn't in iTunes!
Stream your videos - whatever format they're in. There's no need to convert them to an iTunes or Android compatible format first.
Upload photos and videos straight from your device to your SecureBackup account.
 
How does caching work on the mobile app?
 
When you access a file on the mobile app - unless it's a video or music file that streams straight from SecureBackup - it is cached locally on your device. This means that when you next want to access it you don't have to wait for it to download. Once your cache is full, older files that you haven't used recently will "roll over" and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option - the smaller it is, the less space it will use on your device, but the more likely it is that SecureBackup will have to download files when you view them.
 
How do I control the speed / quality of video streaming?
 
You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this, just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.
 
What file formats does the app support?
 
The app supports a wide range of document, photo, video and music formats - which are growing all of the time. Currently the most common formats accepted on the iPhone are:
 
Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML, Pages, Keynote, Numbers.
Video: MP4, M4V, MOV, WMV, AVI, MKV, ASF, DIVX, MPEG, OGM, XVID, FLV, VOB.
Photos: JPEG, JPG, PNG, GIF, BMP.
Music: MP3, M4A.
 
On your Android device the file formats you can view will depend on the apps you have installed - but there are free viewers available for most file types on the Android Market.
 
Will there be apps for other mobile operating systems?
 
Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them on the www.securebackup.co.in.
 
Troubleshooting
 
I need help - what support do you provide?
 
SecureBackup provide e-mail support - just e-mail your question to our support team and they'll get back to you as soon as possible. Our
support e-mail address is
 
You can also find lots of useful information on this page, our FAQs,
 
I think there is a problem with my SecureBackup software, what is the first thing I should do?
 
The SecureBackup Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.
 
To run the repair tool launch the SecureBackup Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.
 
The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.
 
If your issues persist please send an email to with detailed information about your issue.
   
 
 
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